Terms & Conditions

Terms and Conditions of Sale

Effective Date: March 2026

Welcome to smatsmart. These Terms and Conditions govern your use of our website www.smatmart.com and the purchase of products from us. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. Introduction and Definitions

1.1 The Company: Throughout this site, the terms "smatmart", "we", "us", and "our" refer to smatsmart, an online retailer of premium ingredients including fish maw, cordyceps sinensis, bird's nests, dried abalone, sea cucumber, and dried scallops.

1.2 The Customer: References to "you", "your", and "customer" mean any user of this website or purchaser of our products.

1.3 Acceptance: By using our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy and any other documents expressly incorporated by reference .

1.4 Modifications: We reserve the right to update, change, or replace any part of these Terms and Conditions at our sole discretion by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following any changes constitutes acceptance of those changes .

2. Eligibility and Account Registration

2.1 Age Requirement: By placing an order through our website, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding contracts .

2.2 Account Information: If you create an account with us, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account .

2.3 Account Termination: We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion if we suspect a violation of these terms or any applicable law .

3. Product Information and Pricing

3.1 Product Descriptions: We endeavor to ensure that product descriptions, images, and specifications on our website are as accurate as possible. However, we do not warrant that product descriptions or other content are entirely accurate, complete, reliable, current, or error-free .

3.2 Images for Illustration: Product images displayed on our website are for illustrative purposes only. Actual products may vary slightly due to the natural characteristics of ingredients, photography techniques, and screen displays . Dried seafood and premium ingredients are natural products, and size, color, and appearance may differ between batches.

3.3 Pricing: All prices displayed on our website are in [Insert Currency] and include applicable taxes unless otherwise stated . We reserve the right to change product prices at any time without prior notice.

3.4 Pricing Errors: In the event that a product is listed at an incorrect price due to typographical error or incorrect supplier information, we reserve the right to refuse or cancel any orders placed for that product, even if your order has been confirmed and your payment method charged . If a cancellation occurs after payment, a full refund will be issued.

4. Order Process and Acceptance

4.1 Order Placement: Placing an order through our website constitutes an offer to purchase the products in your shopping cart, subject to these Terms and Conditions .

4.2 Order Confirmation: After placing an order, you will receive an email acknowledging receipt of your order. This email does not constitute acceptance of your order; it is confirmation that we have received your order request .

4.3 Contract Formation: A binding contract between you and smatsmart is formed only when we dispatch the products to you and send a dispatch confirmation email. We reserve the right not to accept your order for any reason at our sole discretion .

4.4 Order Limitations: We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, payment method, or shipping address .

4.5 Stock Availability: All orders are subject to product availability. If any product in your order is unavailable, we will notify you and either offer a substitute of equivalent quality, cancel that item (with refund), or cancel the entire order at your direction .

5. Payment Terms

5.1 Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated on our website. By providing payment information, you represent that you are authorized to use the designated payment method .

5.2 Payment Processing: Payment will be charged at the time of order placement or upon dispatch, depending on our payment processor's policies. Your payment details will be encrypted and processed securely through our payment gateway partners.

5.3 Authorization: You authorize us to charge the total amount of your order, including product prices, shipping costs, and any applicable taxes, to your selected payment method .

6. Shipping and Delivery

6.1 Shipping Policy: All shipments are processed through professional courier services. Delivery times provided are estimates only and commence from the date of dispatch, not from the date of order .

6.2 Risk of Loss: All products purchased from smatsmart are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier .

6.3 Delivery Responsibility: We are not responsible for delays caused by the carrier, customs clearance, or circumstances beyond our reasonable control. If delivery is attempted but fails due to incorrect address information provided by you or your unavailability, any additional shipping costs for re-delivery will be your responsibility .

6.4 Authority to Leave: If you provide delivery instructions authorizing the carrier to leave products without obtaining a signature (Authority to Leave), you assume full responsibility for the products once delivered. We are not liable for any loss or damage occurring after such delivery .

6.5 Perishable Goods: Our products include dried ingredients with long shelf lives when stored properly. However, you are responsible for following storage instructions provided on product packaging to maintain quality and safety .

7. Food Safety and Allergens

7.1 Product Handling: Our products are handled and stored in accordance with food safety standards. However, you are responsible for proper storage after delivery as indicated on product packaging .

7.2 Allergen Information: Product descriptions include ingredient lists and allergen information where available. Customers with allergies or dietary restrictions must review this information carefully before purchasing. Our facilities may process products containing allergens .

7.3 Product Claims: Our products are sold for culinary use only. We make no claims that any product prevents, treats, or cures any illness or medical condition .

8. Disclaimer of Warranties and Limitation of Liability

8.1 Warranty Disclaimer: To the fullest extent permitted by law, smatsmart provides all products "AS IS" and "AS AVAILABLE." We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose .

8.2 Limited Warranty: Our only warranty is that products will conform to their description at the time of shipment. Our sole obligation and your exclusive remedy for any breach of warranty shall be, at our option, replacement of the product or refund of the purchase price .

8.3 Limitation of Liability: In no event shall smatsmart, its directors, officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of our website or purchase of our products .

8.4 Maximum Liability: To the extent permitted by law, our total liability to you for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the product giving rise to the claim .

8.5 Business Purchases: If you are purchasing products for business purposes, the provisions of consumer protection legislation may not apply, and you agree that our liability is limited as set forth above .

9. Intellectual Property

9.1 Ownership: All content on this website, including text, graphics, logos, images, product descriptions, and software, is the property of smatsmart or its content suppliers and is protected by intellectual property laws .

9.2 Restrictions: You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our website without our prior written permission .

10. Privacy and Data Protection

10.1 Privacy Policy: Our collection and use of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference .

10.2 Marketing Communications: By creating an account or placing an order, you consent to receive promotional emails from us. You may opt out at any time by clicking the unsubscribe link in any such email .

11. Prohibited Uses

11.1 Acceptable Use: You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website .

11.2 Resale Prohibition: Our products are intended for personal consumption, not for commercial resale. We reserve the right to refuse or cancel orders that we reasonably suspect are for resale purposes .

12. Force Majeure

12.1 Events Beyond Control: We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials .

13. Governing Law and Dispute Resolution

13.1 Governing Law: These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Hong Kong SAR without regard to its conflict of law principles .

13.2 Dispute Resolution: Any disputes arising out of or relating to these Terms or your purchase shall first be attempted to be resolved through good-faith negotiations. If negotiations fail, the dispute shall be submitted to the exclusive jurisdiction of the courts of Hong Kong SAR .

14. General Provisions

14.1 Entire Agreement: These Terms and Conditions, together with our Privacy Policy and any order confirmations, constitute the entire agreement between you and smatsmart regarding your use of our website and purchase of products .

14.2 Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions .

14.3 Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision .

14.4 Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely .

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

smatmart Customer Service
Email: info@smatmart.com